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| | | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score |
| 1. | Contact via Balie - NEW | 0 | - | 0 | - | 193 | 8.2 | 0 | - | 0 | - | 0 | - | 0 | - | 193 | 8.2 | 0 | - | 0 | - | 173 | 8.6 | 0 | - | - | - | - | - | 0 | - | 173 | 8.6 | - | - | 0 | - | 56 | 8.4 | 0 | - | - | - | - | - | 0 | - | 56 | 8.2 |
| 2. | Contact via Balie - OLD | 0 | - | 0 | - | 3 | 5.7 | 0 | - | 0 | - | 0 | - | 0 | - | 3 | 6.3 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 3. | Contact via contactformulier - NEW | 0 | - | 0 | - | 1468 | 6.5 | 0 | - | 0 | - | 0 | - | 0 | - | 1468 | 6.5 | 0 | - | 0 | - | 681 | 7.1 | 0 | - | - | - | - | - | 0 | - | 681 | 7.2 | - | - | 0 | - | 231 | 6.5 | 0 | - | - | - | - | - | 0 | - | 231 | 6.7 |
| 4. | Contact via contactformulier - OLD | 0 | - | 0 | - | 9 | 7.0 | 0 | - | 0 | - | 0 | - | 0 | - | 9 | 7.2 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 5. | Evaluatie betrekken woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 705 | 7.9 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 2 | 4.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 6. | Evaluatie betrekken woning - NEW | 0 | - | 579 | 7.6 | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1494 | 7.2 | 0 | - | 462 | 7.7 | 0 | - | 0 | - | - | - | - | - | 0 | - | 823 | 7.1 | - | - | 391 | 7.9 | 0 | - | 0 | - | - | - | - | - | 0 | - | 1296 | 7.3 |
| 7. | Evaluatie betrekken woning - OLD | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1 | 8.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 8. | Evaluatie bezoek opzichter | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1 | 5.0 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 5 | 6.0 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 5 | 8.4 |
| 9. | Evaluatie Groot Onderhoud - NEW | 59 | 7.0 | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 96 | 6.5 | 2 | 7.0 | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 3 | 7.3 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 10. | Evaluatie Groot Onderhoud - OLD | 3 | 8.0 | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 4 | 7.2 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 11. | Evaluatie huren pakeerplekken/garage | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 3 | 9.3 |
| 12. | Evaluatie huren woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 360 | 7.8 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 166 | 8.1 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 88 | 7.5 |
| 13. | Evaluatie huurincasso | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 19 | 8.8 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 14. | Evaluatie klachtenafhandeling | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 450 | 5.1 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 1 | 1.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 15. | Evaluatie klantcontactcenter | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1295 | 7.7 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 1133 | 7.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 16. | Evaluatie klantfeedback | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 383 | 4.5 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 336 | 4.4 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 17. | Evaluatie kopen woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 9 | 7.2 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 6 | 8.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 18. | Evaluatie kwaliteit wonen 2022 | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 264 | 6.9 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 19. | Evaluatie kwaliteit wonen 2023 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 1019 | 6.8 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 20. | Evaluatie kwaliteit wonen 2024 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 825 | 6.9 |
| 21. | Evaluatie onderhoud | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 141 | 7.5 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 99 | 7.1 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 90 | 7.4 |
| 22. | Evaluatie overlastmeldingen | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 40 | 3.9 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 23. | Evaluatie projectmatige werkzaamheden | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 16 | 7.9 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 57 | 7.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 24. | Evaluatie reparatieverzoeken | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 4445 | 7.2 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 856 | 7.8 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 591 | 8.0 |
| 25. | Evaluatie reparatieverzoeken - NEW | 0 | - | 0 | - | 0 | - | 677 | 7.8 | 0 | - | 0 | - | 0 | - | 664 | 7.7 | 0 | - | 0 | - | 0 | - | 953 | 7.6 | - | - | - | - | 0 | - | 922 | 7.4 | - | - | 0 | - | 0 | - | 930 | 8.1 | - | - | - | - | 0 | - | 902 | 7.7 |
| 26. | Evaluatie reparatieverzoeken - OLD | 0 | - | 0 | - | 0 | - | 27 | 8.6 | 0 | - | 0 | - | 0 | - | 27 | 8.6 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 27. | Evaluatie rioolreparatie | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 211 | 8.6 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 1 | 7.0 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 17 | 6.5 |
| 28. | Evaluatie samenwerking 2022 - Actieve bewoners en leden bewonerscommissies | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 56 | 7.7 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 29. | Evaluatie samenwerking 2022 - wijk- en incassoconsulent en/of beheerder | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 23 | 8.1 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 30. | Evaluatie samenwerking 2023 - Actieve bewoners en leden bewonerscommissies | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 75 | 7.3 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 31. | Evaluatie samenwerking 2023 - wijk- en incassoconsulent en/of beheerder | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 16 | 8.4 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 32. | Evaluatie samenwerking 2024 - Actieve bewoners en leden bewonerscommissies | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 60 | 7.5 |
| 33. | Evaluatie samenwerking 2024 - wijk- en incassoconsulent en/of beheerder | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 9 | 7.8 |
| 34. | Evaluatie Schilderwerkzaamheden | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 138 | 7.0 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 31 | 6.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 35. | Evaluatie tevredenheid tijdens renovatie | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 48 | 4.9 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 36. | Evaluatie verduurzaming en onderhoud | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 27 | 7.4 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 51 | 8.0 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 60 | 7.4 |
| 37. | Evaluatie vertrek uit woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 876 | 7.4 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 120 | 7.4 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 97 | 7.5 |
| 38. | Evaluatie vertrek uit woning - NEW | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 756 | 7.4 | 1225 | 6.5 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 637 | 7.5 | 1054 | 6.8 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 657 | 7.6 | 1227 | 6.8 |
| 39. | Evaluatie wijkbeheer | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 60 | 7.1 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 97 | 8.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 40. | reparatieverzoeken | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 2665 | 7.9 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 1163 | 7.9 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 818 | 8.2 |
| 41. | Samenwerking zorg- en welzijn organisaties en Laurentius | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 7 | 8.0 |
| 42. | Telefonisch contact - NEW | 0 | - | 0 | - | 411 | 5.8 | 0 | - | 0 | - | 0 | - | 0 | - | 411 | 6.2 | 0 | - | 0 | - | 385 | 6.3 | 0 | - | - | - | - | - | 0 | - | 385 | 6.7 | - | - | 0 | - | 138 | 7.1 | 0 | - | - | - | - | - | 0 | - | 138 | 7.4 |
| 43. | Telefonisch contact - OLD | 0 | - | 0 | - | 8 | 7.0 | 0 | - | 0 | - | 0 | - | 0 | - | 8 | 7.1 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 44. | Uw mening over het huren van een woning bij Laurentius | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 101 | 7.8 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 121 | 8.2 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 97 | 8.4 |
| 45. | Uw mening over uw vertrek uit de woning van Laurentius | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 82 | 7.2 | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 89 | 7.5 | - | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 93 | 7.6 |
| 46. | Woonbeleving 2022 | 0 | - | 0 | - | 0 | - | 0 | - | 1843 | 8.4 | 1927 | 5.8 | 0 | - | 0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 47. | Woonbeleving complex Withof | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | - | - | - | - | 0 | - | 17 | 7.9 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 48. | Totaal | 62 | 7.1 | 579 | 7.6 | 2092 | 6.5 | 704 | 7.8 | 1843 | 8.4 | 1927 | 5.8 | 756 | 7.4 | 18018 | 7.2 | 2 | 7.0 | 462 | 7.7 | 1239 | 7.1 | 953 | 7.6 | - | - | - | - | 637 | 7.5 | 9502 | 7.3 | - | - | 391 | 7.9 | 425 | 6.9 | 930 | 8.1 | - | - | - | - | 657 | 7.6 | 6710 | 7.4 |