| | | 2023 | | 2023 | | 2023 | | 2023 | | 2023 | | 2023 | | 2024 | | 2024 | | 2024 | | 2024 | | 2024 | | 2024 | | 2025 | | 2025 | | 2025 | | 2025 | | 2025 | | 2025 | |
| | | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score | N | Score |
| 1. | Contact via Balie - NEW | 0 | - | 0 | - | 173 | 8.6 | 0 | - | 0 | - | 173 | 8.6 | - | - | 0 | - | 62 | 8.5 | 0 | - | 0 | - | 62 | 8.4 | - | - | - | - | - | - | - | - | - | - | - | - |
| 2. | Contact via contactformulier - NEW | 0 | - | 0 | - | 681 | 7.1 | 0 | - | 0 | - | 681 | 7.2 | - | - | 0 | - | 237 | 6.5 | 0 | - | 0 | - | 237 | 6.6 | - | - | - | - | - | - | - | - | - | - | - | - |
| 3. | Evaluatie betrekken woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 2 | 4.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 4. | Evaluatie betrekken woning - NEW | 0 | - | 462 | 7.7 | 0 | - | 0 | - | 0 | - | 823 | 7.1 | - | - | 414 | 7.9 | 0 | - | 0 | - | 0 | - | 1335 | 7.3 | - | - | - | - | - | - | - | - | - | - | - | - |
| 5. | Evaluatie bezoek opzichter | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 5 | 6.0 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 5 | 8.4 | - | - | - | - | - | - | - | - | - | - | - | - |
| 6. | Evaluatie Groot Onderhoud - NEW | 2 | 7.0 | 0 | - | 0 | - | 0 | - | 0 | - | 3 | 7.3 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 7. | Evaluatie huren pakeerplekken/garage | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 3 | 9.3 | - | - | - | - | - | - | - | - | - | - | 2 | 9.0 |
| 8. | Evaluatie huren woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 166 | 8.1 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 93 | 7.6 | - | - | - | - | - | - | - | - | - | - | 1 | 10.0 |
| 9. | Evaluatie huren woning - Anoniem | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 4 | 7.0 |
| 10. | Evaluatie klachtenafhandeling | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1 | 1.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 11. | Evaluatie klantcontactcenter | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1133 | 7.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 12. | Evaluatie klantfeedback | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 336 | 4.4 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 13. | Evaluatie kopen woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 6 | 8.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 14. | Evaluatie kwaliteit wonen 2023 | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1019 | 6.8 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 15. | Evaluatie kwaliteit wonen 2024 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 825 | 6.9 | - | - | - | - | - | - | - | - | - | - | - | - |
| 16. | Evaluatie onderhoud | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 99 | 7.1 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 90 | 7.4 | - | - | - | - | - | - | - | - | - | - | 27 | 8.6 |
| 17. | Evaluatie projectmatige werkzaamheden | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 57 | 7.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 18. | Evaluatie reparatieverzoeken | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 856 | 7.8 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 657 | 8.0 | - | - | - | - | - | - | - | - | - | - | 21 | 8.2 |
| 19. | Evaluatie reparatieverzoeken - NEW | 0 | - | 0 | - | 0 | - | 953 | 7.6 | 0 | - | 922 | 7.4 | - | - | 0 | - | 0 | - | 998 | 8.1 | 0 | - | 970 | 7.8 | - | - | - | - | - | - | - | - | - | - | - | - |
| 20. | Evaluatie rioolreparatie | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1 | 7.0 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 22 | 6.7 | - | - | - | - | - | - | - | - | - | - | - | - |
| 21. | Evaluatie samenwerking 2023 - Actieve bewoners en leden bewonerscommissies | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 75 | 7.3 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 22. | Evaluatie samenwerking 2023 - wijk- en incassoconsulent en/of beheerder | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 16 | 8.4 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 23. | Evaluatie samenwerking 2024 - Actieve bewoners en leden bewonerscommissies | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 60 | 7.5 | - | - | - | - | - | - | - | - | - | - | - | - |
| 24. | Evaluatie samenwerking 2024 - wijk- en incassoconsulent en/of beheerder | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 9 | 7.8 | - | - | - | - | - | - | - | - | - | - | - | - |
| 25. | Evaluatie Schilderwerkzaamheden | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 31 | 6.5 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 26. | Evaluatie verduurzaming en onderhoud | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 51 | 8.0 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 73 | 7.5 | - | - | - | - | - | - | - | - | - | - | 4 | 8.0 |
| 27. | Evaluatie vertrek uit woning | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 120 | 7.4 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 110 | 7.6 | - | - | - | - | - | - | - | - | - | - | 3 | 7.0 |
| 28. | Evaluatie vertrek uit woning - Anoniem | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 5 | 4.2 |
| 29. | Evaluatie vertrek uit woning - NEW | 0 | - | 0 | - | 0 | - | 0 | - | 637 | 7.5 | 1054 | 6.8 | - | - | 0 | - | 0 | - | 0 | - | 671 | 7.6 | 1242 | 6.8 | - | - | - | - | - | - | - | - | - | - | - | - |
| 30. | Evaluatie wijkbeheer | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 97 | 8.0 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 31. | reparatieverzoeken | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 1163 | 7.9 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 945 | 8.2 | - | - | - | - | - | - | - | - | - | - | 10 | 6.8 |
| 32. | reparatieverzoeken - Anoniem | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 43 | 7.2 |
| 33. | Samenwerking zorg- en welzijn organisaties en Laurentius | - | - | - | - | - | - | - | - | - | - | - | - | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 7 | 8.0 | - | - | - | - | - | - | - | - | - | - | - | - |
| 34. | Telefonisch contact - NEW | 0 | - | 0 | - | 385 | 6.3 | 0 | - | 0 | - | 385 | 6.7 | - | - | 0 | - | 141 | 7.1 | 0 | - | 0 | - | 141 | 7.3 | - | - | - | - | - | - | - | - | - | - | - | - |
| 35. | Uw mening over het huren van een woning bij Laurentius | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 121 | 8.2 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 111 | 8.4 | - | - | - | - | - | - | - | - | - | - | 4 | 7.5 |
| 36. | Uw mening over uw vertrek uit de woning van Laurentius | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 89 | 7.5 | - | - | 0 | - | 0 | - | 0 | - | 0 | - | 96 | 7.6 | - | - | - | - | - | - | - | - | - | - | - | - |
| 37. | Woonbeleving complex Withof | 0 | - | 0 | - | 0 | - | 0 | - | 0 | - | 17 | 7.9 | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - | - |
| 38. | Totaal | 2 | 7.0 | 462 | 7.7 | 1239 | 7.1 | 953 | 7.6 | 637 | 7.5 | 9502 | 7.3 | - | - | 414 | 7.9 | 440 | 7.0 | 998 | 8.1 | 671 | 7.6 | 7093 | 7.4 | - | - | - | - | - | - | - | - | - | - | 124 | 7.6 |